Project Terms

What these terms cover

Your accepted written quote, proposal, or service agreement (called your “proposal” below) sets out the scope, price, and schedule for your project or subscription. Together with these terms, it forms the agreement between you and Qurra.

Where your proposal and these standard terms conflict, your proposal takes precedence for your specific pricing, currency, revisions, deliverables, included services, billing, cancellation conditions, scope, and schedule. Standard terms apply where your proposal does not specify otherwise. Neither these terms nor your proposal limits rights that cannot be waived by law.

Paying the deposit or completing checkout means you accept both, subject to any acceptance process set out in your proposal. When these terms are linked from checkout, they apply together with your accepted proposal; checkout does not replace its client-specific conditions.

Scope of work

Qurra delivers what the proposal lists, and nothing is implied beyond it. Page counts, integrations, content production, ongoing marketing, and anything else not written down are outside the project.

Qurra decides how the work is carried out, including tools, frameworks, and whether to use subcontractors. Qurra stays responsible for work done on its behalf.

Fees and payment

Unless your proposal specifies otherwise, a 50% deposit reserves your build slot. Work begins when it is received.

The deposit is non-refundable. If you cancel after work has begun, it covers the work completed up to that point.

Unless your proposal specifies otherwise, the remaining 50% is due on approval, before deployment. Invoices are due on the date stated on them.

Qurra does not charge interest or late fees. If an invoice is overdue, Qurra may pause the project, withhold deliverables, suspend hosted services, and require payment in advance for any further work, until the account is settled.

If an amount stays unpaid, you cover the reasonable costs Qurra actually incurs in recovering it.

Taxes and third-party costs

Prices exclude applicable taxes, which are added where required.

Domains, hosting beyond the care plan, licensed fonts, stock media, paid plugins, email services, and similar third-party costs are yours. Where possible these are bought in your name and on your accounts, and they stay subject to their own terms.

What you provide

Content, brand assets, imagery, and any access Qurra needs are due within 7 days of the deposit. One person on your side is named as the approver.

You confirm that you own, or have permission to use, everything you supply, and that it is accurate, lawful, and does not infringe anyone else's rights. Qurra does not verify the material you provide.

Timeline and delays

Dates depend on content arriving and feedback coming back on time. If either is late, the timeline shifts by at least the length of the delay.

If content or feedback is not received within 30 days, the project pauses and your slot is released. Restarting requires a new slot and a 25% restart fee at the rates current at that time.

Revisions

Two rounds of revisions are included unless your proposal specifies otherwise. A round is one consolidated set of feedback from your named approver.

Revisions refine what has been designed. A change of direction after a stage has been approved, or a request outside the agreed scope, is new work rather than a revision.

If after the included revision rounds the build is not right, the balance is not owed and the project ends. No files transfer.

Changes to scope

Anything outside the proposal is quoted before it starts, at the rates current at that time. Approved changes may move the delivery date.

Approval and launch

Approval by your named approver means the work is accepted as delivered. The site deploys on final payment, and final payment completes the project.

If you do not respond to a request for approval within 14 days, the work is treated as approved so the project can close.

After launch

For 30 days after launch, Qurra fixes defects in the work it delivered at no charge. A defect is something that does not work the way it was built to work.

That window does not cover new features, content changes, breakage caused by third parties or by edits made elsewhere, or issues arising from changes to your hosting, domain, or accounts. Those are quoted separately.

No refunds after launch.

Care plans and subscriptions

Your proposal sets out your plan, monthly rate, and included services. Unless it specifies otherwise, every project continues on the standard care plan, covering hosting, SSL, uptime monitoring, backups, security updates, form monitoring, up to 1 hour of content edits per month, and a 1-business-day response time on business days.

Your proposal may instead specify a hosting and self-editing subscription with no included development or content-editing hours. Self-editing access and included services are as set out in your proposal.

Where editing hours are included, unused time does not carry forward unless your proposal specifies otherwise. Work beyond the included hours, or development or content-editing work on a plan with no included hours, is quoted before it starts, at the rates current at that time.

Billing and cancellation follow your proposal. Where it does not specify otherwise, the plan is billed monthly in advance and renews until cancelled, either side can cancel with 30 days' notice, and the current month is not refunded. If the plan ends or payment lapses, hosting, monitoring, and backups stop, and moving the site elsewhere is your responsibility, unless your proposal specifies otherwise.

Ownership

On final payment, you own the final designs, page content, and custom code produced specifically for your project.

Qurra keeps ownership of everything it brought to the project or built for general use: its components, templates, libraries, tooling, and know-how, along with any third-party software involved. You get a perpetual, non-exclusive licence to use those as part of your site. You may not extract, resell, or license them separately.

Concepts, drafts, and directions that were not selected remain Qurra's. Nothing transfers while any amount is outstanding.

Portfolio and credit

Qurra may show the work, including screenshots, recordings, and the client name, in its portfolio, case studies, and marketing. Tell us in writing if you would rather it was not shown, and it will not be.

Qurra may include a small credit and link in the site footer.

Confidentiality

Each side keeps the other's non-public business information confidential and uses it only for the project. This does not apply to information that is already public, already known, independently developed, or required to be disclosed by law.

What is not promised

Qurra does not guarantee search rankings, traffic, enquiries, leads, conversions, sales, or revenue. Those depend on your market, your offer, your pricing, and factors outside anyone's control.

Websites are not promised to be uninterrupted or error-free. Browsers, devices, platforms, and third-party services change, and work may need updating over time.

Except as stated in these terms, the work is provided as is, and all other warranties and conditions are excluded to the extent the law allows.

Accessibility, privacy, and compliance

Qurra builds to reasonable accessibility and performance standards but does not certify compliance with any particular legal standard unless the proposal says so and the scope includes an audit.

You are responsible for what your site says and collects, for your own privacy policy and consent handling, and for keeping the site compliant after launch. Where Qurra handles personal data on your behalf, it does so only to provide the services.

Liability

Neither side is liable for indirect or consequential loss, including lost profit, lost revenue, lost business, lost data, or reputational harm, even if the possibility was known.

Qurra's total liability for any claim connected to the project is limited to the amount you paid Qurra in the 12 months before the claim arose.

Nothing here limits liability that cannot be limited by law, including for fraud or personal injury.

Your indemnity

You will cover Qurra against claims, damages, and reasonable costs arising from the content, assets, data, or instructions you supply, from your use of the site after handover, or from your breach of these terms.

Ending the project

You may end the project at any time in writing. The deposit is not refunded and work completed up to that point is payable.

Qurra may end the project for non-payment, for a request that is unlawful or that Qurra is unwilling to build, or for abusive conduct. Work completed up to that point is payable, and anything paid beyond it is refunded.

Sections that are meant to outlast the project, including ownership, confidentiality, liability, and indemnity, continue after it ends.

Independent contractor

Qurra is an independent contractor. Nothing here creates employment, partnership, or agency, and neither side may bind the other.

Events outside anyone's control

Neither side is responsible for delay or failure caused by events beyond reasonable control, including outages of third-party services, network or hosting failures, illness, natural events, or government action. Timelines extend accordingly.

Governing law

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. The courts of Ontario have jurisdiction.

Before starting a claim, each side agrees to raise the issue in writing and give the other 15 days to resolve it.

Your rights under consumer law

Nothing in these terms removes or limits rights you have under the Ontario Consumer Protection Act or other laws that cannot be waived. Where a term conflicts with those rights, those rights apply.

General

These terms and your proposal are the whole agreement and replace anything discussed earlier. Changes need to be in writing and agreed by both sides.

If part of these terms is unenforceable, the rest still applies. Not enforcing a term once does not waive it. You may not transfer this agreement without Qurra's consent.

Qurra may update these terms for future agreements only. Existing clients keep their accepted agreements and the version of these terms that applied when they paid their deposit or otherwise accepted their agreement. These updates do not change existing agreements; any change requires both sides' written agreement. Notices can be sent to hello@getqurra.com.