Terms of Service & Privacy Policy

2. Accounts & Responsibilities

You must provide accurate registration details, maintain the security of your credentials, and promptly notify us of any unauthorized access. You are responsible for actions taken through your workspace and for complying with applicable laws when using Qurra to communicate with customers.

3. Acceptable Use

Qurra is designed for legitimate business messaging and receptionist workflows. You will not use Qurra to send spam, harass individuals, infringe intellectual property, attempt to reverse engineer the service, or otherwise misuse the platform. We may suspend or terminate access for violations.

4. Fees, Billing & Stripe

Pricing is presented in your subscription order form or workspace billing settings. Qurra uses Stripe, Inc. ("Stripe") as our payment processor. By submitting a payment method, you authorize Qurra and Stripe to store and use your payment information in accordance with Stripe’s services agreement and Privacy Policy. Charges recur on the cadence indicated during signup; you remain responsible for any applicable taxes.

Failed or disputed payments may lead to immediate suspension. You agree to maintain accurate billing information and resolve disputes by contacting billing@myqurra.com within 15 days of the invoice date.

5. Data Ownership & License

You retain ownership of content and data you upload. You grant Qurra a limited license to host, process, and transmit that data solely to provide the services and improve product functionality. Qurra owns all rights in the platform, including software, documentation, and improvements.

6. Service Commitments

Qurra aims to deliver dependable uptime, transparent billing, and safeguards appropriate to sensitive communications. However, we cannot guarantee uninterrupted service. The platform is provided “as-is,” without warranties of merchantability, fitness for a particular purpose, or non-infringement.

7. Limitation of Liability

To the maximum extent permitted by law, Qurra is not liable for indirect, special, incidental, or consequential damages, lost profits, or loss of data. Our aggregate liability for claims arising out of or relating to the services is limited to the fees you paid to Qurra in the 12 months preceding the claim.

8. Termination

You may terminate your workspace at any time in your account settings. Qurra may terminate or suspend access if you breach these Terms, fail to pay fees, or if continued service would violate applicable law or third-party agreements. Upon termination, you may export available data before deletion in accordance with the Privacy Policy.

9. Governing Law & Disputes

These Terms are governed by the laws of the State of Delaware, excluding its conflicts of laws principles. The parties consent to exclusive jurisdiction and venue in state or federal courts located in Delaware, unless prohibited by applicable law.

2. How We Use Information

• Operate, maintain, and secure Qurra’s services.
• Provide onboarding, customer support, and service notifications.
• Process payments and prevent fraud in partnership with Stripe.
• Analyze product usage to improve reliability and features.
• Comply with legal obligations, industry standards, and enforce these Terms.

3. Sharing & Transfers

Qurra shares personal data only with trusted service providers that enable our operations—such as Stripe for payment processing, cloud hosting partners, and communication carriers. Each provider must comply with contractual confidentiality, data protection, and security obligations. Qurra does not sell personal data.

When transferring data outside your region, Qurra implements safeguards consistent with applicable law, including standard contractual clauses where required.

4. Data Retention & Deletion

Qurra retains customer data for as long as necessary to deliver the services, comply with legal obligations, and resolve disputes. Billing records are retained in line with tax and regulatory requirements. Workspace owners may request deletion or export of data by contacting privacy@myqurra.com.

5. Security

Qurra implements administrative, technical, and physical safeguards—such as encryption in transit, access controls, and monitoring—to protect data. Stripe stores and processes all payment card information using its PCI DSS-compliant infrastructure; Qurra never directly stores raw card numbers.

6. Your Choices & Rights

Depending on your jurisdiction, you may have rights to access, correct, or delete personal information, restrict or object to processing, or request data portability. Workspace administrators can manage account settings directly and may contact us to exercise additional rights.

7. Children’s Data

Qurra is not directed to children under 16 and does not knowingly collect personal data from minors. If we become aware of such data, we will delete it and take appropriate steps to comply with applicable law.

8. Changes to this Policy

We may update the Privacy Policy to reflect changes in legal requirements or our practices. Material changes will be communicated via email or in-app notifications. Continued use after the effective date constitutes acceptance.