Terms of Service & Privacy Policy

2. Accounts & Responsibilities

You must provide accurate registration details, maintain the security of your credentials, and promptly notify us of any unauthorized access. You are responsible for actions taken through your workspace and for complying with applicable laws when using Qurra to communicate with customers.

You are solely responsible for obtaining and maintaining all legally required consents, opt-ins, and authorizations from your end users before initiating automated calls, texts, or other campaign messages through Qurra. You must process opt-out requests promptly, maintain suppression/do-not-contact lists, and ensure those preferences are honored across your campaigns.

You must provide and maintain all disclosures required by law for automated or marketing communications, ensure each campaign and message content is lawful in every jurisdiction where recipients are located, and keep complete, verifiable records demonstrating consent and compliance in case of complaints, audits, or legal challenges.

Qurra may, at its sole discretion, suspend or restrict any campaign, sender profile, or workspace when we suspect non-compliance with applicable law, carrier/platform rules, or these Terms. Qurra has no liability for any such suspension, restriction, delay, or related losses.

3. Acceptable Use

Qurra is designed for legitimate business messaging and receptionist workflows. You will not use Qurra to send spam, harass individuals, infringe intellectual property, attempt to reverse engineer the service, or otherwise misuse the platform. We may suspend or terminate access for violations.

Without limiting the foregoing, you may not access or use Qurra to benchmark, scrape, crawl, decompile, disassemble, train, or otherwise analyze the services, models, interfaces, or outputs for the purpose of building, training, improving, or commercializing any competing product or service.

4. Fees, Billing & Stripe

Pricing is presented in your subscription order form or workspace billing settings. Qurra uses Stripe, Inc. ("Stripe") as our payment processor. By submitting a payment method, you authorize Qurra and Stripe to store and use your payment information in accordance with Stripe’s services agreement and Privacy Policy.

Refundability. Only your first monthly subscription charge is refundable for any reason when requested within 20 days of your initial monthly invoice date. Refunds are returned to the original payment method and may take 5–10 business days (or longer depending on your bank or card network) to appear. All later monthly charges, annual, prepaid, usage-based, add-on, and overage charges are non-refundable. Setup, onboarding, implementation, migration, integration, and other professional services fees are non-refundable once work begins.

Cancellation and renewal. Subscriptions automatically renew for successive billing periods unless canceled before the next renewal date. Cancellation takes effect at the end of the then-current billing period, and access remains available through that paid term. No prorated or partial-period refunds are provided unless required by applicable law.

Changes to Services and Pricing. Qurra may add, remove, or modify services, features, and integrations at any time, including where needed to maintain compliance, security, or third-party platform compatibility. Pricing, usage rates, and packaging may change effective at renewal with advance notice delivered by email, in-app message, billing notice, or order-form update. Legacy features, legacy integrations, and prior service behaviors are not guaranteed to remain available indefinitely unless explicitly committed in a separately signed written agreement. Continued use of the services after a change’s effective date constitutes acceptance of that change. If you do not accept a pricing or material service change that takes effect on renewal, you may cancel before renewal so the change does not apply to a new term.

Taxes and currency. Prices are listed and charged in the currency shown at checkout or in your order form. You are responsible for all sales, use, VAT, GST, HST, withholding, and similar taxes, duties, or levies, excluding taxes based on Qurra’s net income. If your payment provider applies currency conversion, exchange rates, spread, or bank fees, those amounts are your responsibility.

Failed payments and disputes. Failed, reversed, or disputed card, ACH, or bank debit payments may result in immediate suspension or termination. You agree to maintain accurate billing information and to contact billing@myqurra.com before initiating a chargeback or ACH dispute whenever reasonably possible. Except for the first-month refund window above, all other billing disputes must be raised within 15 days of the applicable invoice date. If a payment dispute is resolved in Qurra’s favor, you must promptly pay the disputed amount plus any processor fees, collection costs, and reasonable attorneys’ fees incurred by Qurra. Qurra may require payment of all outstanding balances and a reactivation fee before restoring suspended service.

5. Third-Party Services

Qurra depends on third-party providers to deliver core functionality, including telecom carriers, messaging platforms, payment processors (including Stripe), cloud and AI model providers, and automation/integration tools. Your use of specific features may also require you to maintain active third-party accounts, credentials, approved sender profiles, or other prerequisites imposed by those providers.

Qurra is not liable for third-party outages, degradations, suspensions, policy or eligibility changes, API/rate-limit restrictions, or third-party fee and pricing changes that affect the availability, timing, routing, deliverability, cost, or performance of the services.

You are responsible for complying with applicable third-party terms, acceptable use rules, messaging policies, platform requirements, and processor agreements (including Stripe’s terms and policies where payment processing is involved), and for keeping required accounts in good standing.

To remain compliant with third-party rules, carrier requirements, and platform governance updates, Qurra may modify, substitute, limit, suspend, or discontinue certain features, channels, automations, models, or integrations at any time.

6. Data Ownership & License

You retain ownership of content and data you upload or submit to Qurra (“Customer Data”). As between the parties, and subject to your compliance with these Terms, you also retain rights in your end-user/customer outputs generated from your use of the services.

You grant Qurra a worldwide, non-exclusive, royalty-free license to host, reproduce, process, transmit, display, and otherwise use Customer Data and related outputs solely as necessary to provide, secure, maintain, troubleshoot, support, and improve the services, including developing platform improvements, analytics, and operational safeguards.

Qurra does not use Customer Data, customer conversations, or workspace content to train or fine-tune new foundation AI models.

Qurra owns and retains all right, title, and interest in and to the services, software, models, documentation, aggregated/de-identified usage data, and any updates, derivatives, or improvements to the platform (collectively, “Platform Improvements”). Except for the limited rights expressly granted in these Terms, no rights are granted to either party by implication, estoppel, or otherwise, and all rights not expressly granted are reserved.

If you provide feedback, suggestions, enhancement requests, or ideas regarding Qurra, you grant Qurra a perpetual, irrevocable, worldwide, transferable, sublicensable, royalty-free license to use and exploit that feedback for any lawful purpose without restriction, attribution, accounting, or compensation to you.

Qurra may investigate, remove, disable access to, or suspend services, content, campaigns, sender profiles, or workspaces in response to alleged intellectual property infringement claims or repeat infringement concerns, including to comply with legal obligations or third-party platform requirements.

7. Service Commitments

Qurra provides services on a commercially reasonable efforts basis and applies safeguards appropriate to sensitive communications. However, we cannot guarantee uninterrupted service. The platform is provided “as-is” and “as available,” without warranties of merchantability, fitness for a particular purpose, non-infringement, guaranteed results, or business outcomes.

Unless expressly agreed in a separately signed writing, Qurra does not provide contractual uptime guarantees, response-time guarantees, resolution-time guarantees, or service credits.

8. Support, Onboarding, and Service Levels

Unless separately signed in writing, Qurra does not guarantee any onboarding date, response SLA, or issue resolution time.

Project timing depends on customer responsiveness, third-party approvals, and integration complexity. Qurra may prioritize security or compliance incidents over routine requests.

Customer acknowledges Qurra may operate with limited staffing and agrees that any timelines provided are estimates.

9. AI Services, No Professional Advice, and Verification Duties

Qurra’s AI-generated responses, classifications, summaries, and automations are probabilistic and may contain errors, omissions, delays, or hallucinations. Qurra does not guarantee factual accuracy, legal or regulatory compliance, business outcomes, or uninterrupted performance of any AI output or automation.

All AI outputs are provided for informational purposes only and are not legal, medical, tax, accounting, or other professional advice. You are solely responsible for reviewing, validating, and expressly approving AI outputs before relying on them for high-risk actions, including bookings, pricing, refunds, legal commitments, and regulated communications.

Consistent with Qurra’s strict handoff model (including uncertain or “do not automate” cases), you are responsible for configuring escalation and human handoff rules, defining no-automation categories, and actively monitoring sensitive interactions.

Qurra is not responsible for losses caused by configuration or routing decisions made by you or on your behalf, including channel/number swaps, traffic forwarding rules, partial rollouts, or removal of legacy routing paths that may impact call or message volume, deliverability, lead capture, or conversion before, during, or after cancellation.

10. Limitation of Liability

To the fullest extent permitted by law, Qurra is not liable for any indirect, special, incidental, exemplary, punitive, or consequential damages, or for any loss of revenue, loss of profits, loss of goodwill, business interruption, loss of data, or costs of procuring substitute services, in each case arising out of or related to these Terms or the services, whether in contract, tort (including negligence), strict liability, statute, or any other legal or equitable theory, even if advised of the possibility of such damages.

To the fullest extent permitted by law, Qurra’s total cumulative liability for all claims arising out of or related to these Terms or the services is limited, in the aggregate across all claims and theories of liability, to the total fees actually paid by you to Qurra in the twelve (12) months immediately preceding the first event giving rise to liability.

If you are dissatisfied with the services, your sole and exclusive remedy is to terminate in accordance with Section 11 (Termination).

The limitations in this Section 10 apply only to the extent permitted by applicable law. If any remedy, exclusion, or limitation in this Section is held unenforceable in a particular jurisdiction, it will be modified only to the minimum extent required to make it enforceable, and the remainder of this Section will remain in full force and effect.

For clarity, this Section 10 does not limit your payment obligations under Section 4 (Fees, Billing & Stripe) or your indemnification obligations under Section 12 (Indemnification), and those obligations survive suspension, termination, or expiration of these Terms.

11. Termination

You may terminate your workspace at any time in your account settings. Qurra may terminate or suspend access if you breach these Terms, fail to pay fees, or if continued service would violate applicable law or third-party agreements. Upon termination, you may export available data before deletion in accordance with the Privacy Policy.

12. Indemnification

You will defend, indemnify, and hold harmless Qurra, its affiliates, and each of their respective officers, directors, employees, contractors, and agents (collectively, the “Qurra Indemnitees”) from and against any third-party claims, actions, liabilities, damages, losses, fines, penalties, judgments, settlements, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your data or content, your campaign practices, and your channel configuration or usage.
• Your actual or alleged violation of applicable telemarketing, anti-spam, privacy, or consumer-protection laws, including the TCPA, CASL, and substantially similar laws, regulations, or carrier/platform rules.
• Any unauthorized, unlawful, or non-compliant use of WhatsApp, SMS, email, web chat, or any other messaging channel used through Qurra.
• Any dispute between you and your end users, leads, or customers resulting from your instructions, business policies, decisions, offers, or fulfillment practices.

Qurra will provide prompt written notice of any indemnified claim (except that delayed notice will only reduce your obligations to the extent you are materially prejudiced), reasonable cooperation at your expense, and the right for you to control the defense and settlement, subject to Qurra’s right to participate with counsel of its choice at its own expense. You may not settle any claim in a way that admits fault for a Qurra Indemnitee, imposes non-monetary obligations on a Qurra Indemnitee, or fails to fully release the Qurra Indemnitees without Qurra’s prior written consent.

Your obligations under this Section survive suspension, termination, or expiration of these Terms.

13. Governing Law & Disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, excluding conflict-of-laws principles. If you are a resident of a jurisdiction that grants non-waivable consumer rights, nothing in these Terms limits those mandatory rights.

Binding arbitration. Except for the carve-outs below, any dispute, claim, or controversy arising out of or relating to these Terms or Qurra’s services will be resolved by final and binding individual arbitration administered by ADR Chambers under its Arbitration Rules. The legal seat of arbitration is Toronto, Ontario, Canada, and the arbitration may proceed remotely by video/telephone unless the arbitrator requires otherwise. Judgment on the award may be entered in any court of competent jurisdiction.

Class and collective action waiver. You and Qurra agree that all claims must be brought only in an individual capacity, and not as a plaintiff, claimant, class representative, or class member in any purported class, collective, consolidated, mass, or representative proceeding.

Jury trial waiver. To the fullest extent permitted by law, you and Qurra waive any right to a trial by jury for any dispute that is litigated in court rather than arbitrated.

Small-claims option. Either party may bring an individual claim in small-claims court instead of arbitration if the claim qualifies and remains only in that court.

Injunctive relief carve-out. Either party may seek temporary, preliminary, or permanent injunctive or equitable relief in a court of competent jurisdiction, without first arbitrating, to prevent actual or threatened misappropriation, misuse, or infringement of intellectual property, or to enforce payment obligations for undisputed, overdue amounts.

Unless applicable law requires otherwise, any court proceeding permitted under these Terms must be brought in Toronto, Ontario, and each party consents to that venue and personal jurisdiction.

2. How We Use Information

Roles. Qurra generally acts as a processor/service provider for customer message content and end-user personal data that business customers submit, route, or store in the platform under their instructions. Qurra acts as a controller for account administration data, billing records, authentication and security logs, support communications, and product analytics we use to operate and improve the service.

• Operate, maintain, and secure Qurra’s services.
• Provide onboarding, customer support, and service notifications.
• Process payments and prevent fraud in partnership with Stripe.
• Analyze product usage to improve reliability and features.
• Comply with legal obligations, industry standards, and enforce these Terms.
• Qurra does not use personal data or workspace content to train or fine-tune new foundation AI models.

Legal bases. Where required by applicable law, Qurra relies on one or more of the following legal bases: contract performance, legitimate interests (such as platform security and service improvement), compliance with legal obligations, and consent where required.

3. Sharing & Transfers

Qurra shares personal data only with trusted service providers that enable our operations—such as Stripe for payment processing, cloud hosting partners, and communication carriers. Each provider must comply with contractual confidentiality, data protection, and security obligations. Qurra does not sell personal data.

When transferring data outside your region, Qurra implements safeguards consistent with applicable law, including standard contractual clauses where required, supplemented by transfer impact and vendor risk reviews appropriate to the services used.

Subprocessors. Business customers can request Qurra’s current subprocessor list and advance notice of material updates by contacting privacy@myqurra.com.

4. Data Retention & Deletion

Qurra retains customer data for as long as necessary to deliver the services, comply with legal obligations, and resolve disputes. Billing records are retained in line with tax and regulatory requirements. Workspace owners may request deletion or export of data by contacting privacy@myqurra.com.

5. Security

Qurra implements administrative, technical, and physical safeguards—such as encryption in transit, access controls, and monitoring—to protect data. Stripe stores and processes all payment card information using its PCI DSS-compliant infrastructure; Qurra never directly stores raw card numbers.

If Qurra confirms a security incident affecting personal data we process on behalf of a business customer, we will notify the customer without undue delay and in commercially reasonable timing after confirmation, and provide updates as additional verified details become available.

6. Business Customer Data Processing Terms

Business customers may request a data processing addendum (DPA) by contacting privacy@myqurra.com. Unless explicitly agreed in a separately signed written agreement, Qurra services are not offered as HIPAA-compliant services and Qurra does not provide a Business Associate Agreement (BAA).

7. Your Choices & Rights

Depending on your jurisdiction, you may have rights to access, correct, or delete personal information, restrict or object to processing, or request data portability. Workspace administrators can manage account settings directly and may contact us to exercise additional rights.

8. Children’s Data

Qurra is not directed to children under 16 and does not knowingly collect personal data from minors. If we become aware of such data, we will delete it and take appropriate steps to comply with applicable law.

9. Changes to this Policy

We may update the Privacy Policy to reflect changes in legal requirements or our practices. Material changes will be communicated via email or in-app notifications. Continued use after the effective date constitutes acceptance.